Contactual's 5.0 Upgrades OnDemand Contact Center Offering

The on demand web-based, virtual PBX product “makes a difference for companies with busy call centers,” according to company officials, offering them “better control over call volume.”

For example, when calls come in and are queued, the oldest calls are taken first. The product also has a built-in skill matrix which routes calls for those people on vacation to the best skilled person to handle the call. Other product additions include caller line ID, e-mail management and creation of automatic CRM files.

To read the complete story, visit http://news.tmcnet.com/news/2006/06/09/1676152.htm.