Contactual Helps AskAFS Reach Farther, Serve Customers Better

Company:     AskAFS

Business

Phone-based consumer counseling services

Challenges

• Manage a “virtual” organization
• Gain call volume and customer service visibility
• Dynamically handle call queues
  

Solution

Contactual OnDemand Contact Center for call routing, monitoring and reporting

Results

• Optimal flexibility - remote agents connect via Internet and a phone
• Better business intelligence – realtime visibility of call volumes and customer service levels
• Improved service – call queued for next available agent
  
  

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