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IVR (Interactive Voice Response)


What Is It?

The IVR (Interactive Voice Response) automates interactions with telephone callers. Contactual’s IVR capabilities are easily managed through the web administrator interface. The Contactual IVR supports a rich feature set yet is easy to use and configure. Changes to IVR scripts can be made on-the-fly in real-time to adapt to various events.

What Are the Main Benefits?

  • Give callers access to information even during closed hours
  • Better routing and classification of customer calls to the appropriately skilled agent

How It Looks

Interactive Voice Response (IVR

Experience It

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