Customer Testimonials

“One thing Contactual provides is visibility of calling patterns and volume throughout the day. We found out that we were missing a lot of calls during the day – not just after hours. It was a great opportunity to provide much better service for customers.”

"Prior to the enablement of Contactual Contact Center, we thoroughly investigated solutions that ranged from costly upgrades and increased overhead in our existing telephone switch environment to outsourced IP-based, on demand contact center offerings. Contactual's Web Services API has provided ease of implementation while offering the flexibility to meet ever changing business requirements and contingency plans. No upfront capital or infrastructure costs and monthly subscription costs that are currently less than the projected cost of 24x7 maintenance for an on-premise contact center solution, has enabled Patient Care to improve delivery of optimum home health care in an efficient and cost-effective manner."

“Now we can track metrics like how many calls we answer in 15 seconds or less. We can instantly show clients how many calls we’ve handled and average call time. It has definitely been important in helping us sign up many of our largest clients."

"Contactual's integrated view of customer history makes us easier to do business with... we take this very seriously. Our record-breaking growth and success depend on our ability to deliver the highest quality service. Contactual enables us to do that efficiently and cost effectively."

"Ultimately, Contactual enables us to focus on our core competency – providing turnkey service solutions to clients. We can spend our efforts maintaining our high quality personnel and processes and delivering a higher level of service to our clients."

“The only regret I now have, in relation to our contact center provider, is that I didn’t choose Contactual sooner. I can only imagine where my business would be today if we had adopted their services early on.”

"Contactual has the best technology at the best price … we were able to have all of this with no upfront capital, and virtually no maintenance costs or infrastructure on our part. It made it possible for us to deliver the services our customers needed right from the start."